Do not reply

If you receive a letter that looks like this in the mail, the best thing you can do is throw it in the trash!

I've received questions from a few people wondering if they need to pay this "bill" - the answer is no! This is a dishonest marketing tactic used to try to get you to transfer your domain registration - and usually overpay in the process.

Companies like this get your information from the domain registry, or your website, and then send out documents with confusing language to make you think you need to send them payment. If you respond to these kind of deceitful practices you risk being out money, and in the worst case losing control of  your domain.

So how do you know if it's legit?

In short, your domain registry will not send you a letter! If you manage your own domain and hosting, your registrar will communicate with you by email, and you will have to log-in to your account to make payments or changes to your domain.

If you are on one of my website maintenance plans, I will take care of managing your domain registration for you so any communication about your domain will come directly from me.

Protect your domain

Your website domain is one of the most important assets your business has. Once you have set up your website and advertised your web address, it's important you maintain control of your domain to avoid having your customers inadvertently directed to the wrong site.

There are a few things you can do to protect your domain:

  • Register your domain yourself so you always have control of it. If you work with a designer or webmaster that takes care of it for you, ask for the login information so you can access your domain if you lose communication with them.
  • Keep your domain locked unless you intend to transfer it.
  • Don't respond to unsolicited requests to transfer your domain registration.
  • Keep your payment method up to date to avoid your domain expiring and potentially being sold off.

If you are looking to set up a new website and need help registering your domain, feel free to contact me!

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